Billing Policy

Monthly and annual subscriptions renew automatically until cancellation is scheduled. Monthly plans are charged each month. Annual plans are charged for the annual term.

By subscribing, you authorize SongLee and the payment provider identified at checkout to charge the displayed subscription price and applicable taxes on each billing date until cancellation. An annual renewal reminder will be sent at least 7 days before the renewal charge.

Monthly credits are granted after each successful monthly payment. Annual credits are granted once after each successful annual payment, rather than in monthly installments. Credit expiration follows the rule shown for the selected plan.

Active subscription upgrades follow this transition matrix: lower monthly → higher monthly: allowed; lower monthly → higher annual: allowed; lower annual → higher annual: allowed. Annual → monthly, same tier, or lower tier: unavailable as an active-subscription upgrade.

For an unavailable change, schedule cancellation, keep using the current benefits through the paid period, and choose a new plan after the active subscription ends.

Every allowed upgrade follows one provider-neutral replacement rule: pay the full target price, and access begins only after verified payment. After verification, the replacement immediately supersedes old-plan access, begins a new full billing period, grants full target credits once, and preserves every older unexpired credit batch with its original expiry.

Unused old-plan time is not prorated, credited, discounted, or refunded. The old future renewal is stopped. The local old entitlement is superseded immediately after verified replacement; provider renewal cancellation may reconcile asynchronously while the new entitlement remains effective.

A failed or expired replacement payment leaves the current plan, access, and older credits unchanged.

Waffo collisions are refunded automatically after verification. Creem collisions may require dashboard processing, but the same collision is still refund-eligible and tracked to confirmation. This collision handling does not promise a fixed refund arrival time.

Cancellation is scheduled for the end of the current billing period. It stops the next automatic renewal and does not immediately remove the paid plan, current benefits, or remaining credits.

To cancel online, sign in, open the Plan page, choose Cancel subscription, and confirm Cancel at period end. The Plan page then shows the scheduled cancellation. You may also email support from the registered account address. If payment-provider or account records temporarily differ, allow time for synchronization and contact support with the account email and transaction reference.

A first-time subscriber may request a full refund within 7 days after the first charge if no more than 10% of the plan's credits have been consumed. Verified duplicate charges, billing errors, a SongLee-caused outage exceeding 72 continuous hours, and mandatory statutory rights are also handled under the Terms of Service.

For ordinary approved refund requests, send support the account email, transaction ID, and reason. We will acknowledge the request within 2 business days and process an approved refund to the original payment method within 5–10 business days. Renewal-collision compensation follows section 4 and is not subject to a fixed arrival-time promise.

My Orders lists successful initial subscription purchases and successful upgrade transactions. Purchase time is based on the completed payment record. Order and transaction identifiers are masked by default in the customer interface but remain available for authorized support and database lookup.

Contact support about duplicate charges, missing credits, an incorrect subscription period, or an upgrade that completed at the payment processor but is not reflected in the account. Refund eligibility remains subject to the Terms of Service and applicable law.